Revamping Order-to-Cash Processes in the Automotive Sector

Streamlining the order-to-cash (O2C) process is vital for efficiency, profitability, and customer satisfaction in any industry. A German automotive supplier has recently set new benchmarks in this area, significantly improving their O2C process with the help of process.science's process mining solution and a partners Robotic Process Automation (RPA) software.

The Challenge

Previously, the company was grappling with inefficient O2C processes marked by a lack of process harmonization, a low rate of processes matching the target process, and time-consuming manual tasks.

The Solution

process.science's process mining technology was deployed to identify inefficiencies and bottlenecks within the company's existing O2C process. This analysis was then combined with RPA software, allowing for the automation of repetitive tasks, the harmonization of diverse processes, and the alignment of actual processes with target processes.

Results

The outcomes were outstanding. Process harmonization improved by an impressive 30%, and the rate of processes matching the target process increased by a remarkable 25%.

Furthermore, through process automation, manual interventions were significantly reduced, leading to a 15% decrease in processing times, which in turn led to more efficient order fulfilment and increased customer satisfaction.

Conclusion

This success story underscores the transformative potential of combining process mining with RPA in revamping crucial business processes like O2C. process.science's process mining solution, in collaboration with RPA, has helped the German automotive supplier attain higher efficiency and profitability in their operations.

As industries advance, the importance of such technological interventions to streamline and automate processes will continue to grow, underscoring the crucial role of solutions like those provided by process.science.